Hospitality & Guest Services Volunteer Roles
Position Summary:
The Hospitality & Guest Services Volunteer serves as a welcoming presence for patients, families, and visitors at Adirondack Health. As one of the first points of contact within the hospital, this volunteer helps create a positive and compassionate experience by offering directions, answering general questions, and assisting guests in navigating the facility.
Working under the supervision of designated staff, the volunteer provides courteous, professional support while maintaining patient privacy and adhering to all hospital policies, including HIPAA and infection prevention guidelines. This role requires strong interpersonal skills, reliability, and a commitment to delivering exceptional service in a healthcare environment.
- Wayfinding: Welcome visitors and guide them throughout the hospital.
- Compassion Cart: Deliver snacks, beverages, puzzles, blankets, and comfort items to patients, families, and staff.
- Courier: Flower delivery, mail and card distribution, small item transport between departments.
Educational Requirements/ Qualifications:
- Strong organizational skills and attention to detail
- Comfortable navigating a hospital environment
- Ability to follow directions and established delivery routes
- Ability to follow established procedures and manage tasks independently
- Professional communication skills and a respectful demeanor
- Ability to maintain confidentiality and comply with hospital policies
Reports To:
Volunteer Coordinator, Adirondack Health
Contacts:
Patients, Families, Employees, Medical Staff and Management.
Workplace Environmental Conditions/Hazards:
Modern, clean, well-lighted, ventilated and heated hospital. This position is on-site at Adirondack Health facilities. Must be comfortable working in a patient-facing clinical environment
